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Interested? reach out to Donna Ennis for more information: donna.ennis @gatech.edu
#1 Online Community Manager
We are seeking an experienced Online Community Manager to join our team as an individual contributor. The Online Community Manager will be the liaison between our team, our customers, and partners. You will be the voice, tone, and moderator of the SE MBDA Business Growth Hub through community support, content distribution, and digital engagement to build brand presence and trust. This position requires knowledge and experience managing communities online through various social media and online tools.
Responsibilities
- Interact with community members in a professional, personable, and timely manner to grow and connect with the community.
- Monitor activity and improve community engagement.
- Support Hub programs by planning and implementing creative community messaging and online content that engages participation and dialogue.
- Answer customer questions, share knowledge, and provide positive support to our customers.
- Drive customer awareness, membership, and engagement of the Hub community through customer outreach initiatives, networking opportunities, documentation, and content that reduces barriers to adoption.
- Serve as the go-to for all customer and internal teams’ regarding content, how-to questions, troubleshooting issues/questions, or ideas regarding the Hub community.
- Create and implement guidelines for internal and external participation within the community.
- Define and share reports on Hub community KPIs that assess the effectiveness and ROI of the customer community, as well as identify areas of improvement.
- Develop effective feedback loops to ensure key insights and learnings from the community are captured and shared internally.
- Manage communication plans and social channel strategy, including social boosting planning and coordination.
- Provide meaningful feedback on the community’s sentiment, concerns, and suggestions.
Qualifications
- Experience working remotely with a team, ideally within a fast-paced startup environment
- Demonstrated experience in managing online communities
- Proficiency in building and managing social channels on LinkedIn, Slack, Discord, Twitch, Reddit, Twitter, YouTube, Instagram, Facebook, etc.
- Thorough knowledge of the social media trends, publishing tools, and online tools for building communities
- Excellent English communication skills
- Focused, detail-oriented, resourceful, and flexible
- Strong communication skills and passion for teamwork
- Bachelor’s degree in communications, marketing, or related field or equivalent work experience
- Minimum three years of experience with brand communications, social media, or community development
- Minimum two years experience with online community management
- Must be based in Georgia and willing to work in a hybrid environment
These skills/experiences are a plus.
- Spanish language fluency
- Comfortable with public speaking, being on camera to host events, networking
- Video production and/or graphic arts experience
#2 Community Outreach Specialist
We are looking for an experienced Community Outreach Specialist to join our team as an individual contributor. The Community Outreach Specialist will be the liaison between our team, our customers, and Business Support Organizations (BSOs) in eight southeastern states. They will focus on building the BSO community for the Hub.
Responsibilities
- Interact with community members in a professional, personable, and timely manner, to grow and connect with the community.
- Build a community of Business Support Organizations in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Caroline, and Tennessee.
- Answer questions, share knowledge, and navigate minority business owners to BSOs.
- Connect BSOs to other partners, HBCUs, MSIs and MBEs in the Business Growth Hub.
- Develop Connection Sessions and other activities to engage BSOs in the Hub.
- Monitor activity and work towards improving community engagement.
- Support our programs by planning and implementing creative community messaging and content that engages participation and dialogue.
- Create and implement guidelines for internal and external participation within the community.
- Develop effective feedback loops to ensure key insights and learnings from the community are captured and shared internally.
- Provide meaningful feedback on the community’s sentiment, concerns, and suggestions.
Qualifications
- Demonstrated experience working remotely with a team, ideally within a fast-paced startup environment
- Demonstrated proficiency in building relationships and a track record for supporting businesses
- Focused, detail-oriented, resourceful and flexible
- Excellent English communication skills
- Strong communication skills and passion for teamwork
- Bachelor’s degree in economic development, communications, marketing, or related field or equivalent work experience
- Minimum three years experience with economic development or community development programs
These skills/experiences are a plus.
- Familiarity with business support organizations, including but not limited to incubators, accelerators, small and minority development business centers, and co-working spaces
- Spanish language fluency
- Comfortable with public speaking, being on camera to host events, networking
- Familiarity with social channels on LinkedIn, Slack, Discord, Twitch, Reddit, Twitter, YouTube, Instagram, Facebook, etc.
- Must be based in Georgia and willing to work in a hybrid environment.